Due to the temporary closure of our stores, we have extended our in-store return period 30 days after your local store reopens.
For online purchases, Tillys accepts the return of full-priced merchandise with the original receipt and tags attached for up to 60 days after purchase. All sale merchandise is returnable for a Tillys Store Credit. All sale merchandise ending in .97 (cents) is final sale during red tag promotional clearance events. All sales are final on undergarments, face masks, sunglasses, goggles, watches, jewelry, cosmetics, skateboards & Blind Box's. Partial returns of multiple item promotions forfeit all promotional pricing. Returns are refunded in the method of original payment or store credit. Shoe boxes must not have tape or any other shipping labels on them-shoeboxes used as shipping boxes will not be accepted.
The original cost of shipping is nonrefundable. Store issued gift cards (Store Credits) are non-transferable and cannot be sold..
Afterpay orders cannot be returned to stores and must be returned by mail.
*Holiday purchases made November through December may be returned or exchanged through January 15th of the following year.
To Return an Item please click here
Online purchase: We do not offer online exchanges. You will need to return your item(s) and place a new order. Until our stores reopen, return labels are free for items that meet our return policy guidelines. Click here to start your return.
In store purchase: Due to the temporary closure of our stores, we have extended our in-store return period 30 days after your local store reopens. So, feel free to hang on to your merchandise until you can make it into our store.