Returns are accepted within 30 days of package order date or store purchase date. Receipt is required and items need to be in their original condition and original packaging, with tickets and garment labels attached. Shoeboxes must not have tape or shipping labels on them. Shipping fees are nonrefundable. We will not provide a refund for any item that we do not receive or that does not otherwise comply with our Return Policy.
FINAL SALE on sunglasses, goggles, watches, undies, jewelry, face masks/coverings, cosmetics, candy, clearance promotions (red tag/price) and donations. Contact manufacturer for warranty on sunglasses and watches.
Bikes, surfboards, paddleboards, snowboards, snowboard boots and bindings cannot be returned in store and must be returned by mail.
Amazon purchases can be returned online back to original method of payment or in-store for an exchange or store credit (no refunds).
Effective 10/30/2023 a return fee of $5.95 will be charged when you create a return label. For free returns, take your items and shipping confirmation email to your nearest Tillys
Holiday purchases made October thru December are accepted for 30 days or thru January 15 of following year (whichever is later).
To return an item(s), please:
Exchanges:
We do not offer exchanges for online purchases. You will need to return your item(s) and place a new order. Or you can visit your local Tillys store for an exchange. Click here to start your return.